Dispatch

ProMed’s 24/7 medical courier dispatch team provides around-the-clock logistics support for the transportation of time-sensitive and critical medical items, as well as non-urgent items. Here is a brief overview of the services ProMed’s dispatch team provides.

Key Services

Real-Time Dispatching: Immediate coordination of pickups and deliveries any time of day or night.

Time-Critical Deliveries: Rapid transport of urgent items including specimens, organs, and medications.

Route Optimization: Efficient planning of delivery routes to ensure speed and cost-effectiveness.

Communication & Tracking: Live updates and GPS tracking for full visibility into delivery status.

Chain of Custody Documentation: Secure handling and detailed records to meet compliance and regulatory standards.

Special Handling: Trained personnel capable of managing sensitive items requiring temperature control or biohazard precautions.

Customer Support: 24/7 access to dispatchers for updates, rescheduling, or issue resolution.

Benefits to Our Customers

Improved Patient Care: Ensures timely delivery of critical medical supplies and specimens.

Operational Continuity: Eliminates downtime and delays, especially for hospitals, labs, and pharmacies.

Scalability: Can support growing demand without our customers needing to manage logistics internally.

Regulatory Compliance: Helps meet healthcare standards and legal requirements for medical transport.

This kind of service is essential for healthcare providers, labs, and pharmaceutical companies that depend on reliable, secure, and fast transportation of medical items.