Account Management
ProMed offers an account management team in addition to dispatch. ProMed’s account managers do a lot of what our dispatch team does, but are assigned to provide hand-on care to a single customer. Here is an overview of what ProMed’s account managers offer.
Scheduling
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ProMed works with many accounts who have weekly, or even daily varying schedules. Our customers have direct access to an assigned account manager to help them make schedule changes with ease.
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ProMed understands the variability and time sensitivity of changes in processes, especially in the healthcare industry. Our account managers are used to lots of communication with customers and working to find optimal solutions.
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Logistics Optimization
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Route planning for efficiency and cost savings.
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Coordination of stat (urgent), routine, and scheduled deliveries.
Problem Resolution
​Rapid escalation and resolution of delivery or service issues.
Claims management and incident reporting.
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Dedicated Account Management
A single point of contact or team familiar with your business needs and protocols.
Regular performance reviews, reporting, and service optimization.
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This team essentially acts as a seamless extension of your operations, ensuring secure, timely, and compliant transportation—minimizing disruptions to patient care and business operations.